- Open Hours: Mon-Fri 0800-1700
- Email: info@mistysure.com
- Address: 5 Peebles Road Eastlea, Harare
About Us
About Us
Make Your Life Easy with Misty
Misty Insurance is a trusted provider of tailor-made insurance solutions designed to protect your most valuable assets. We understand that life is unpredictable, and unexpected events can happen at any moment. That’s why we are dedicated to providing fast, flexible and affordable short-term insurance solutions. We are committed to providing peace of mind with comprehensive coverage and exceptional customer services. We strive to build long-lasting relationships with our clients, founded on trust, transparency, and exceptional customer service
- Agriculture & Engineering Insurance
- Motor & Accident Insurance
- Financial & Liability Insurance
- Marine & Property Insurance
Our Vision & Mission
Our Vision
To be the best insurance service provider in Africa.
Our Mission
To provide tailor-made, customer-focused insurance solutions.
Our Commitment
How We Serve You
- Provide Transparent Policies: We clearly explain policy terms, conditions, and exclusions.
- Offer Competitive Pricing: We provide competitive premiums and flexible payment options.
- Deliver Prompt Claim Services: We respond to claims promptly, fairly, and efficiently.
- Maintain Confidentiality: We protect customer personal and sensitive information.
- Offer Additional Services: We provide value-added services such as risk management and loss prevention.
- Keep Policies Up-to-Date: We regularly review and update policies to reflect changing customer needs.
- Provide Multichannel Support: We offer support through various channels, including phone, email, and online platforms.
- Conduct Regular Customer Feedback: We solicit customer feedback to improve products and services.
- Comply with Regulatory Requirements: We adhere to relevant laws, regulations, and industry standards.
Our Operations
How We Manage Policies
- Risk Assessment: We assess the risk profile of potential policyholders.
- Premium Calculation: We calculate premiums based on the assessed risk, coverage, and other factors.
- Policy Approval: We approve or decline policy applications, ensuring alignment with company underwriting guidelines.
- Policy Issuance: We issue policies to customers, either directly or through brokers/agents.
- Policy Administration: We maintain accurate records of policies, including premiums, coverage, and claims.
- Policy Renewals: We renew policies upon expiration, ensuring continuity of coverage.
- Claim settlement: We settle claims promptly and fairly, ensuring policy holders receive the benefits they’re entitled to.
- Claims assessment: We assess the validity and value of claims, ensuring compliance with policy terms and conditions.
- Customer support: Provide timely and professional support to policy holders addressing queries and concerns.